Lean Office and Administration
4-hour & 8-hour (workshops)
Many companies that have implemented Lean principles into
their production processes are having trouble keeping up with
the increase in demand from the front offices of an
organization. Most companies have not been able to identify and
reduce waste in the office as successfully as in their
production processes. It’s been stated that 82% of electronic
files on servers haven’t been touched in over a year, yet there
is constantly a call for more server space. Who hasn’t had a
request for larger workstations, more file cabinets or even
another building? Approval loops constrain the information
products that are nearly complete leaving the highest cost items
in rework queues.
A lean office produces just what is needed, when it is needed
with no additional labor, costs or time. Lean offices outperform
the traditional in Quality, Delivery, Cost and Morale. Reducing
errors, cycle time, expenses and improving morale will drive
shortened delivery times to customers, reduced inventory levels
and increased office staff capacity. All of these improvements
will lead to greater profits.
Office waste is not as easy to see, so it’s harder to find!
An amazing 60-80% of all manufacturing waste is the front
office! Since the 90’s the use of paper in the office has
increased 8:1. It is estimated that 30% of office staff’s time
is spent in meetings! And the most staggering statistic is that
60% of people in the office don’t know who uses the data they
generate! Stacks of physical inventory are far more obvious than
email inboxes at full capacity. Rework bins and inspections
stations demand attention while workers inspecting co-workers
data entry is virtually unnoticed. Sometimes companies just
haven’t found the right tools to apply to find the opportunities
that will lead to increased profits from the office.
Course Description:
This full day workshop involves a mix of classroom style
learning with an interactive live simulation where class
participants take on the roles of managers and workers within a
company performing administrative tasks. Participants begin in a
traditional office environment and then learn about and apply
Lean improvements over the course of the day. Through the
implementation of the Lean techniques the office is transformed.
By the final round, the team has designed a Lean Office
environment that is both effective, efficient and requires less
effort. Upon completion of this course the student will have the
basic understanding on how to apply lean in their office work
areas.
Learning Objectives:
Upon completion participants will know how to apply lean office
tools in any administrative environment. Participants will have
the basic understanding of how to:
- Start at the beginning and involve all the associates in the
office transformation process.
- Apply 5S-workplace organization to start the stabilizing
processes.
- Value Stream Map the processes from the receipt of order to
delivery.
- Identify areas for kaizen events to promote continuous
improvement.
Who Should Attend:
Senior Executives, Value Stream Managers, Administrative Staff,
middle management, shop floor employees.
Prerequisites:
None
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